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Procedures News Staff Forms Contact Apply for Service Pay Online Menu Home Procedures News Staff Forms Contact Apply for Service Pay Online Welcome To Double Springs Utility District Our Mission Our goal is to continue to provide quality drinking water exceeding all state standards with a reasonable rate and render fair and friendly service to all our customers. In 1963, a group of men in the Double Springs area volunteered their time obtaining a water district for this community. In the early years, the land of the Double Springs area was primarily devoted to farming. It would have been hard to imagine the booming community we are now. In January 1964, the Utility started with only 68 customers. Currently, the utility serves approximately 2425 customers. Since the Utility has formed, the Board & Employees have worked aggressively to enhance the quality of life for its customers by providing safe, clean and reliable water service. To this day, we retain and practice the following goals and objectives: provide our customers with quality water, maintain reasonable rates and render fair, friendly customer service. Frequently asked questions New Customer/New Service RENTING OR LEASING: Come by the office to fill out a Customer Application for Service Form. Bring in one form of identifications, rental\lease agreement and a $80.00 service charge to be paid at the time for service requested. Please give us at least one working day notice to establish service. OWNERS FOR EXISTING METERS: Come by the office to fill out a Customer Application for Service form. Bring in one form of identifications, Book and page number (often found on the warranty deed) and a $45.00 service charge to be paid at the time for service requested. Please give us at least one working day notice to establish service. OWNERS FOR NEW METERS: Come by the office to fill out a Customer Application for Service form. Bring in one form of identifications, book and page number (often found on the warranty deed) and a $1,500.00 tap fee to be paid at the time for service requested. Please give us at least one week notice to establish service. Locate Lines If you are digging undergrounds, please be aware of underground utilities. Electric, gas, telephone, cable or water lines could be found where you are digging. Damages to these lines are expensive, time consuming, inconvenient to Utility personnel and the customer and could be very dangerous, even life threatening. For a quick easy way to get lines located, please call 811, the Tennessee Call Before You Dig system. When you call, they will get information from you and contact all the utilities in the your area for you. It is much easier, cheaper and safest way to dig. Leak Adjustment Policy All service lines (water line between the meter and the house) and plumbing inside the house are the responsibility of the customers. Any leak you may occur will be at the your expense. All water registered at the water meter will be billed to the customer. The Utility does allow a leak adjustment to the customer’s account once in a calendar year. The following guidelines apply: 1.) The water leak must be repaired immediately 2.) The adjustment applies to a water leak 3.) A form must be signed by the DSUD staff and customer The adjustment does not deduct the entire water bill. The Utility will average a three month consumption for the current time period from the previous year. You as a customer will pay that portion at regular rate, the remaining consumption will be divided between the customer and the Utility. Our Schedule of Rates As of May 1, 2023, our rates are the following: 0-1,500 gallons $ 18.49 Each additional 1,000 gallons $ 9.32 Owner’s Service Charge $ 45.00 Renter’s Service Charge $ 80.00 Return Check Fee $ 30.00 Meter Set $ 375.00 Residential Tap Fee $ 1,500.00 1” Water Tap Fee $1,700.00 2” Water Tap Fee $3,900.00 Meter Test Deposit $ 45.00 Re-Installation Fee $ 30.00 Transfer Fee $ 30.00 Reconnection Fee $ 50.00 Tampering Fee $ 100.00 *Water bills paid after the 15th will receive a 15% penalty Water Outages Water outages are not likely but do occur. Water outage happens when the Utility is repairing or maintaining water lines. When there is an expected water outage, we will try to do one to all of the following to notify you in advance. 1.) make an announcement on County Giant 94.7 and\or WHUB 2.) post a sign at the office 3.) call and\or put door flyers 4.) automated call 5.) a post on our Facebook page 6.) a post on our webpage Most of the time, water outages are not planned. A water outage may occur when the Utility has an emergency situation and cannot notify and\or announce of water interruption. We apologize for the inconvenience. If you have a medical reason that water service cannot be interrupted, please notify us. My Hot Water Heater During a Water Outage During a water outage your hot water heater should be fine if no hot water is used. When you use hot water, it will drain the water from the water heater and due to the outage, no water will be able to fill the tank back up. When this happens, the heating elements could be damaged. If the water outage is going to be longer than two hours you may want to cut the power off to the heater for extra precaution. Swimming Pools & Sprinklers Requirements The Utility does not give a discount on water used to fill swimming pools or sprinklers. We do ask you to let us know if you have a pool or sprinkler system for our records. How do I check for a leak? A water leak could be in your service line from the meter to your house or business, under your house or business, in the plumbing or a toilet. If you suspect you may have a water leak, here are some ways to find out. 1.) Do not use any water (no dishwasher, washing machines, etc) and go to your water meter. Located on your water meter will be a red triangle or a red flower shape, these are called leak indicators. The leak indicator only moves when water is being used. If no water is being used and the leak indicators are turning, you may have a leak. 2.) If you are going to be gone for several hours, go to your water meter and take a meter reading. When you return take another meter reading. Subtract the two numbers to find amount of gallons used. If no one was at home, the amount of gallons should be zero. If there were consumption, this is a sign of a leak. 3.) Sometimes you may have a toilet that leaks. A toilet leak is hard to find. It may not be running continually and may not be obvious on the leak indicator. Sometimes you can hear water running and sometimes you don’t. Remove the lid from the tank of the toilet and drop food coloring into the water tinting the water in the tank. Do not flush the toilet for several hours. If any of the tinted water comes into the bowl of the toilet, then you may have a water leak. 4.) Keep in mind the water appliances in your homes. Applicances such as dishwashers, ice makers, washing machines, water heater, etc, have lines and valves suppling water to it. These appliances could obtain a leak as well. If you do have a leak, you would want to get it repaired as soon as possible. The Utility does not repair any water lines on the customer side of the meter. The Utility does offer a Leak Adjustment for the water loss. Pressure Regulator A pressure regulator provides a set pressure in the home. Pressure regulators is located on your side of the meter and is your responsibility to install and maintain. These are often installed outside the meter box (on your personal service line) or at the entrance of your service line into the resident or business. Pressure regulators are inexpensive, can conserve water and save money on your water bill. More information is available at our office. Conservation Tips The average person uses 50-75 gallons of water every day. Becoming waste conscious you can reduce your usage. Saving water saves money and also helps protect our valuable resource. Here are some practical...